Please telephone before 10:00 to request a visit If you are too ill to come to the surgery and genuinely need a home visit please telephone before 10:00 so that the doctors can plan their calls.
Home visits are normally undertaken at anytime between midday and 14:00pm, you should not expect the doctor to arrive immediately following the end of the morning surgery.
Please only request visits if absolutely necessary as the doctor can see 3 patients in surgery in the same time taken for 1 home visit. The doctor also has better conditions and facilities for sorting out your problem at the surgery.
Home visits are not available to assist with problems of transport to the surgery. The doctor may telephone you before visiting to clarify your problem. Visits are for the house-bound and those too unwell to visit the surgery.
If your problem needs a doctor straight away, make this quite clear to the Receptionist, who will contact the doctor immediately. In certain circumstances an ambulance will also be summoned.